Role purpose:
This position is responsible for retain and developing the existing Customer base portfolio, bringing new accounts (acquisition & Retention) in order to increase revenue and market share.
As an account manager you will be required to prospect, maintain service and grow these relationships always using the “current” Company and Sales Strategy as your guideline and working towards achieving set objectives as prescribed by the Year on Year targets.
Key accountabilities and decision ownership:
- Achieve regional targets, Acquisition, Retention & Churn
- Monitor the performance of VB partners continuously to ensure that agreed targets are achieved
Key performance indicators:
- Ensure that onboarding end to end process occur smoothly;
- Enable partner to resell VB solutions and achieve monthly targets following Vodacom way of doing business;
- Align weekly activities with Partner and ensure that what was agreed is accomplished;
- Must have technical / professional qualifications:
- IT experience is an advantage
- Degree in management an advantage
- Customer relations experience.
- Minimum 2 years’ professional experience in sales and customer service.
- Experience in and Knowledge of Telecoms industry would be an advantage
- Strong Sales Planning Skills
- Strong Commercial deal structuring skills.Core competencies, knowledge and experience:
- Strong Customer Focus
- Strong Commercial deal and reporting structuring skills.
- Problem Solving and analysis
- Persuasiveness, creative and innovative thinking
- Initiative , Teamwork and Action Orientated
- Available, reliable and flexible
Location: Edificio Vodacom
Rua dos Desportistas, Numero 649
Maputo
Job Type: Full-time
Employment Type : Permanent.
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